Frequently asked questions
How to Order
How do we make purchases?
For the time being, inquiries regarding items, pricing, logistics and orders, please contact us directly via phone, fax, or email.
What if I am having trouble ordering from your website?
Customers may occasionally experience technical issues on their browser. If you are experiencing any technical difficulties, please call our office at (206) 429-3563,
What is our refund policy?
All purchased items are refundable within 30 days of purchase. If item is not open and is in original packaging, there will be a 20% restocking fee. Certain items have manufacturer's warranty based on individual's conditions and situations.
When will I receive my item?
Depending on quantity and destination, we could provide a quote for you based at time of purchase,
What are my shipping options?
Most shippings would be by major carriers such as USPS, UPS, and Fedex. For larger quantities, we can provide rates based on freight cost and pallet count.
How do I cancel or change my order?
For any changes or cancellations, please contact us directly via phone, fax, or email and we could change any orders as needed.
How do I track my order?
Upon purchase, we will provide tracking information for your order.
How does your vending work?
The coffee machine is fully self functional. You would have to plug in the power outlet and adjust settings to your preference. Vending machines come with instructions, manual, and we also provide self-help. If needed, we can have a specialist come and set up a machine for you.
Who We Are
P&K is a wholesaler and distributor for all of Western Washington, Oregon, and California.
Where are your products from?
Our products are specially made from Kitchen Flower, Lock & Lock, SunTouch, DreamChef, Royal King, Luminarc, Na woori and Cosmos. For more details, please go to " Our Brands" on the homepage.
What are your hours?
The operations office is located in Seatac, Washington and is open from M-F, 9am-6pm (PAC).You could also contact us via phone, fax or email anytime.
What items do you sell?
P&K specializes in Asian kitchenware, Cookware, and Home Goods. We also carry dried food items such as Seaweed, Crackers, Snacks, Candies and Teas.
Where can I find pricing?
For specific pricing information, please contact us via phone, fax or email.
Do you provide business pricing for larger quantity orders?
Yes, for larger quantity orders, we can provide discounted pricing.
I am a wholesaler. Do I get different pricing?
For all wholesalers, please submit a resellers permit to our email and we can provide you wholesale pricing for all items, with additional discounts for larger quantities.
If I find a cheaper price for an item online, do you price match?
Yes, please provide the cheaper priced items to our email, and we can price match them for you.
I am a business owner and I want to make purchases, would you be able to deliver to my store?
We can deliver all purchased business goods to the place of business within Washington state and Oregon state.